THE BANCO POPULAR NORTH AMERICA PROMISE

We believe that great companies make bold promises and keep them. These are our promises to our People, our Customers, our Communities, and to our Shareholders and Popular.

We believe in and care immensely about Our People because you are the hearts and minds behind our vision. We promise to share rewards and recognition, attract and retain highly talented and engaged People, create on-going learning and development opportunities, challenge mediocrity, and learn from our mistakes. We expect a passion for and commitment to excellence, and a clear focus on developing strong customer relationships while driving profitable revenue growth. Together, we can make it happen!

Everything we do begins and ends with the customer in mind. We promise to remember you have chosen to put your finances in our hands. We will honor that trust and take that responsibility to heart by listening intently to ensure your needs are met, responding quickly because your time is valuable, and appreciating you and your business because we care. Together, we can make it happen by helping you reach your financial goals.

Banco Popular is deeply rooted in each of our communities. Your story is our story. Honoring our corporation’s century-old commitment to provide banking and financial services to those in need, we stand loyal to those values and promise to work to strengthen the social and economic well-being of the communities we serve. We promise to support, stay connected, listen to dreams, and volunteer time and energy. Together, we can make it happen for our communities.

Our goal is to produce above average, consistent, and predictable financial returns to our shareholders. We promise to make decisions based on a long-term view of the future, deliver financial returns commensurate with a high-performing community bank, and become a larger contributor to the total earnings of Popular. We promise to become a source of pride to the organization as we deliver on our performance commitment. Together, we can make it happen for our Shareholders and Popular.

At Banco Popular North America , we believe that each one of us has the opportunity to realize our own dreams, and go beyond our potential to achieve success.

Together, we can make it happen!