General
- How does the Banco Popular MasterCard Gift Card work?
- How is the Banco Popular MasterCard Gift Card different from other Gift Cards or gift certificates?
- Is a Banco Popular MasterCard Gift Card a credit card?
- How long can I use the Banco Popular MasterCard Gift Card?
- What if I have a remaining balance after my Gift Card expires?
- What happens when I spend all the funds on my Gift Card?
Usage
- Where can the Banco Popular MasterCard Gift Card be used?
- Can I use the Banco Popular MasterCard Gift Card for online purchases?
- Can I use the Banco Popular MasterCard Gift Card at an ATM to withdraw money?
- Can I make a purchase for more than the amount remaining on the Gift Card?
- Why doesn’t my Gift Card work at “pay at the pump” at gasoline stations?
- What happens if I need to return an item purchased with my gift card?
- Why is my online or telephone purchase denied when I know the balance is sufficient for my purchase?
Maintenance
- How do I activate the Banco Popular MasterCard Gift Card?
- How do I log on to the Cardholder Website to check my balance and transaction history?
- How can I check the balance on my Gift Card?
- Can I add more money to the Banco Popular MasterCard Gift Card?
Card Support
- Can I change the address and telephone number on file for my Gift Card?
- Do I need to sign an agreement?
- Will I receive a monthly statement?
- What should I do if my Banco Popular MasterCard Gift Card is lost or stolen?
- When I try to log in to the Cardholder website, I am asked to enter the Card Number and “CV12”. What is “CV12?”
General
1. How does the Banco Popular MasterCard Gift Card work?
Recipients can use the card to purchase anything they want, up to the value of the Gift Card, anywhere MasterCard debit cards are welcome.
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2. How is the Banco Popular MasterCard Gift Card different from other Gift Cards or gift certificates?
Your Banco Popular MasterCard Gift Card can be used anywhere MasterCard debit cards are welcome. Unlike with a store gift card or gift certificate, you are not limited to making purchases at a single store.
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3. Is a Banco Popular MasterCard Gift Card a credit card?
No. The Banco Popular MasterCard Gift Card is a prepaid MasterCard card that carries a fixed cash amount determined by the giver at the time of purchase. Each time the card is used, the purchase amount is deducted from the available balance.
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4. How long can I use the Banco Popular MasterCard Gift Card?
The expiration date of the card is found on the front of the card. If there is a remaining unused balance when the Card expires, you may request that a check be mailed to you for the remaining balance (minus a $15.00 service fee).
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5. What if I have a remaining balance after my Gift Card expires?
If there is a remaining unused balance when the Gift Card expires, you may request that a check be mailed to you for the remaining balance (minus a $15.00 service fee). If you wish to have a check mailed to you for the remaining balance, call us at 1-800-650-0861.
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6. What happens when I spend all the funds on my Gift Card?
Your Gift Card will no longer be accepted as a form of payment. We recommend that you discard the card.
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Usage
1. Where can the Banco Popular MasterCard Gift Card be used?
Use your Banco Popular MasterCard Gift Card anywhere MasterCard debit cards are welcome.
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2. Can I use the Banco Popular MasterCard Gift Card for online purchases?
Yes, you can use the Banco Popular MasterCard Gift Card anywhere MasterCard debit cards are welcome - even online.
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3. Can I use the Banco Popular MasterCard Gift Card at an ATM to withdraw money?
No. The Banco Popular MasterCard Gift Card may not be used at an ATM to withdraw money. The Banco Popular MasterCard Gift Card cannot be used to access cash through ATMs or at any financial institutions.
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4. Can I make a purchase for more than the amount remaining on the Gift Card?
Yes, in most cases. If you use your Gift Card to make a purchase greater than the remaining balance, you must tell the merchant before completing the transaction. The merchant will require payment for the excess by cash or credit. Please be aware that some merchants may not accept split transactions.
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5. Why doesn’t my Gift Card work at “pay at the pump” at gasoline stations?
To prevent people from spending more than the balance left on the Gift Card, the Banco Popular MasterCard Gift Card will not be authorized at “pay at the pump” at gasoline stations. Therefore, if you wish to purchase gasoline with your Gift Card, you should prepay at the cashier at the counter the dollar amount of gas you want to purchase.
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6. What happens if I need to return an item purchased with my gift card?
Each merchant location has its own return policies. They may credit your Banco Popular MasterCard Gift Card, provide a cash refund, or issue a store credit.
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7. Why is my online or telephone purchase denied when I know the balance is sufficient for my purchase?
It is possible that the address used at the time the card was purchased is different than your current address. Online and telephone purchases require that the "billing address" for your purchase match the address on file for your Banco Popular MasterCard Gift Card.
If you need to change the address or telephone number on file for your Gift Card, you can do so by calling 1-800-650-0861 or by visiting your local Banco Popular branch.
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Maintenance
1. How do I activate the Banco Popular MasterCard Gift Card?
Activate your Card by calling 1-800-650-0861. You must also sign the back of the Card. Make sure you have your Gift Card number ready when you call or go online to activate your card.
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2. How do I log on to the Cardholder Website to check my balance and transaction history?
To log on to the Cardholder Website, you will need the following log in information: your 16-digit Gift Card number and the 3-digit number found on the back of your Gift Card.
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3. How can I check the balance on my Gift Card?
You can view your Card balance and transaction history by calling us toll-free at 1-800-650-0861 or online through this Web site. Automated account information is available to you over the phone and online, 24 hours a day, 7 days a week. To speak to a customer service representative, call us at 1-800-650-0861, Monday through Friday, 7:30am – Midnight Eastern Time, and Saturday and Sunday from 9:00am – 6:00pm Eastern Time.
Make sure you have your Gift Card number ready.
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4. Can I add more money to the Banco Popular MasterCard Gift Card?
No, but you can order a new Banco Popular MasterCard Gift Card by visiting your local Banco Popular branch.
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Card Support
1. Can I change the address and telephone number on file for my Gift Card?
Yes, you may change the address or telephone number on file for your Gift Card by calling 1-800-650-0861 or by visiting your local Banco Popular branch.
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2. Do I need to sign an agreement?
Each card is distributed with a Banco Popular MasterCard Gift Card Agreement and Disclosure. This agreement fully explains the terms and conditions regarding the use of the card. The terms and conditions can also be viewed online. You accept the terms and conditions if you sign the back of the Card or use the Card.
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3. Will I receive a monthly statement?
No, you will not receive a monthly statement. However, you can view your Gift Card balance and transaction history online through this Web site. In addition, you can call us toll-free at 1-800-650-0861, 24 hours per day, 7 days per week for automated balance and transaction information.
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4. What should I do if my Banco Popular MasterCard Gift Card is lost or stolen?
Tell us AT ONCE if you believe your Card has been lost or stolen. Call us toll-free at 1-800-650-0861, 24 hours per day, 7 days per week, to cancel the Gift Card. After you cancel the Gift Card, we can send you a replacement Gift Card with the remaining balance, minus a $5.95 replacement fee.
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5. When I try to log in to the Cardholder website, I am asked to enter the Card Number and “CV12”. What is “CV12?”
For added security, we request that you enter the 3-digit “CV12” number found on the back of your Gift Card. On the card back, you will find 7 digits on the signature strip. The last 3 digits of this 7-digit series is your 3-digit “CV12” number.
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Credit Cards
