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Protecting Your Home
If you cannot afford your monthly mortgage payments and wish to avoid foreclosure, or are having difficulties making your Home Equity payments, you may be eligible for a loan “workout”, modification or alternative repayment plan. We determine eligibility for loan “workouts” on a case-by-case basis.
Among other things, we will consider the value of your property and your ability (based on your current income) to make monthly mortgage or home equity payments in accordance with the “workout.” You may also qualify to refinance your current loan with us.
What We’ll Need
If you are interested in exploring any of the options listed above, you will need to provide us with certain financial information, including the following: your most recent paystub, a list of current monthly expenses, your most recent tax return and bank statements, and a current valuation of your property, if available (such as an appraisal).
How to Contact Us
If you would like to discuss your options to avoiding foreclosure with us, please contact the appropriate group as follows:
For mortgage payment assistance:
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1. If your mortgage account number begins with 6080 or 7080, please call Banco Popular’s Loan Counseling Department at 877 239-1575, Mondays through Fridays from 9 a.m. to 8 p.m. Eastern time.
2. All other mortgage customers should call 800 750-2518. Our counselors are available to assist you from 8:30 a.m. to 8:30 p.m. Eastern time.
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For Home Equity payment assistance:
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Please call the Collections Department of Banco Popular at 800 597-3289. Our representatives are available Mondays through Fridays from 9:00 a.m. to 5:00 p.m. Eastern time.
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Additional Government Assistance
You may also contact the Department of Housing and Urban Development (HUD) to find a HUD-certified housing counseling agency by calling 800 569-4287. Additional information is made available by HUD on its website at .
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Home Equity
