Paying Bills with Popular Pay Express Online Bill Pay Service
This topic contains the following information:
- How Popular Pay Express Works
- Paying Bills
- Paying a Bill to a New Payee
- Making Your First Payment
- Recurring Payments
- Pending Payments
- Deleting a Pending Payment
- How to...
An online bill payment is a payment sent to a payee through Popular Pay Express. The payee is the person or company to whom you make the payment. For each payee, you must provide detailed information, including name, address, phone number, and account number.
You can still make a payment using a paper check, but in many cases, paying electronically is faster and easier.
Be sure to allow adequate time for your payee to receive your payment. If your payment is late, or you have problems with your payee that you cannot resolve, call 1-800-377-0800.
At this time, Popular Pay Express is available only in English.
1. How Popular Pay Express Works
You can make payments to both individuals and companies using Popular Pay Express. Payments made using Popular Pay Express will be made either electronically or by paper check. If a payee can receive an electronic payment, your payment will be made electronically. If, however, the payee cannot or chooses not to receive an electronic payment, your Popular Pay Express payment will be made by a paper check.
* Please allow a minimum of 6 business days for payments that must be paid by paper check, and a minimum of 2 business days for electronic payments.
An icon indicating whether you should allow 2 or 6 business days for each online payment will appear on the “Make Payment” screen for each payee.
The funds for the payment will be deducted from your account the next business day after the payment has been sent.
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2. Paying Bills
To pay a bill after you have already set up your payees:
- From the Bill Pay menu, select “Make a Payment”.
- Select a Payee from the “Pay To” drop down list, and then select “Continue”.
- On the “Make Payment” screen, enter the amount to be paid, a reference memo (optional), the Banco Popular account from which the payment will be funded, the date on which the payment is to be sent, and the category of the payment.
- To accept the information you entered, select “Make Payment”.
- A confirmation screen will be displayed. If all information displayed is correct, and you wish to make the payment, select “Make payment”. Otherwise, select “Cancel”.
Even if a payment is not due for several weeks, you can enter it, and schedule to have the payment automatically made on the date you indicate.
* Please allow a minimum of 6 business days for payments that must be paid by paper check, and a minimum of 2 business days for electronic payments.
If you accidentally enter the wrong date for a bill payment, you can, prior to the transmit date, change the date for the payment after selecting it on the “Pending Payments” screen.
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3. Paying a Bill to a New Payee
To pay a bill to a new payee, you will need to:
From the Bill Pay Menu bar on the “Payee Management” screen, select “Add a Payee”. Once you have entered the payee’s information (name, address, telephone number, and account number), and payment options, you will have the opportunity to make a payment by selecting “Make a Payment”.
Select “Make a Payment”, and provide the required information, including the amount to be paid, a reference memo (optional), the Banco Popular account from which the payment will be funded, the date on which the payment is to be sent, and the category of the payment.
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4. Making Your First Payment
Be sure to allow adequate time for your first payment. Since some payees are not accustomed to receiving payments made by Popular Pay Express, you should check your next statement to make sure that your payment was credited correctly.
Payments to individuals are typically made by paper check since individuals are not usually able to receive electronic payments. Let your payees know that you are using Popular Pay Express, and that they will receive a check from a bill paying service and not directly from you. When you set up an individual payee with whom you do not have an account number, enter "For" and your name in the Account Number field when setting up a payee. Tell your payee to look for your name on the check.
When you get your next statement from your payee, check to see when your payment was received. If the payee received the payment early, you might want to request the Popular Pay Express later.
For more information, please see Paying Bills.
Do not use Popular Pay Express to pay bills that are overdue.
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5. Recurring Payments
A recurring payment is a payment made to a payee in the same amount on a recurring basis. For example, you could set up a recurring mortgage payment of $1000 paid every month on the 15th of the month and a recurring daycare payment of $250 paid every week on Friday.
Once you set up a recurring payment, the first recurring payment will appear on the “View Pending Payments” screen. When the payment is made (or deleted), the next payment appears. Only one recurring payment appears at a time, regardless of frequency. For example, if you set up one monthly and one weekly recurring payment, each would display only one at a time.
To set up a recurring payment for a new payee, you will need to add a payee. Once you have added the payee, you will have the option to set up a recurring payment.
To set up a recurring payment for an existing payee, select “View your list of payees” from the Bill Pay Menu. From the “Edit” column, select the “Edit” link for the payee for whom you wish to set up the recurring payment. In the Payment Options section, select “Edit,” and proceed with setting up the recurring payment.
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6. Pending Payments
A pending payment is an online payment you submitted that has not been transmitted.
The “View Pending Payments” screen lists all pending payments. To access the “View Pending Payments” screen, select the “View Pending Payments” link in the main menu of the Bill Pay section. Payments can be edited or cancelled, by selecting the “Edit” or “Cancel” buttons.
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7. Deleting a Pending Payment
You can delete a pending payment before the transmit date. On or after the transmit date, the payment is processed and there is no way to stop it. Pending payments can be deleted by selecting the “Cancel” button for the payment to be deleted.
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8. How to...
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To change a pending payment:
- From the main menu of Popular Pay Express, select “View Pending Payments”.
- From the “Action” column, select the “Edit” link for the payment that you wish to edit.
- For recurring payments, a screen will be displayed, and you will be requested to select between modifying a specific instance of a pending payment or a whole series, in the case of recurring payments.
- On the Edit Payee/Payment screen, change the payee or payment information.
- To accept the changes you made, select “Submit”.
- On the “View Pending Payments” screen, verify your changes.
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To delete a pending payment:
- From the Popular Pay Express menu, select the “View Pending Payments” link.
- From the “Action” column, select the “Cancel” link for the payment that you wish to edit.
- A window will be displayed, and you will need to confirm the deletion.
- For recurring payments, once the deletion has been confirmed, an additional window will ask you whether you wish to delete only an instance of the scheduled payments or the series.
- On the“View Pending Payments” screen, verify that the payment has been deleted .
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To pay bills for existing payees
- From the Popular Pay Express menu, select “Make a Payment”.
- Select a Payee from the “Pay To” drop down list and then select “Continue”.
- On the “Make Payment” screen, enter the amount to be paid, a reference memo (optional), the Banco Popular account from which the payment will be funded, the date on which the payment is to be sent, and the category of the payment.
- To accept the information you entered, select “Make Payment”.
- A confirmation screen will be displayed. If you agree with all information displayed, select “Make payment”. Otherwise select “Cancel”.
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To pay a bill for a new payee:
See Paying a Bill to a New Payee.
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To set up a recurring payment for a new payee:
To set up a recurring payment for a new payee, you will first need to add a payee. Once you have added the payee, you will have the option to set up a recurring payment.
See Paying a Bill to a New Payee.
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Checking Accounts
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